FAQs

Your questions.
Across all of TMP.

From payments to business overheads and everyday essentials.

Getting started

What does TMP help with?

We bring together Mars Payments, Mars Business Club and Mars Business Essentials. That covers card and online payments, energy, water and waste, telecoms, insurance and finance enquiries, website design and refreshes, plus supplies such as till rolls and business cards.

What is the free business health check?

It is a review of the business services you choose to share with us. We look at your current costs and requirements, then explore relevant options through our providers and specialist partners. You can review one service or several together.

Do I have to switch or take every service?

No. You can ask about one service, compare your options and decide whether to proceed. A health check does not commit you to a new contract.

What should I send for a review?

A recent bill or statement, your current provider and any renewal or contract end date are a useful starting point. Tell us what matters most to you — price, reliability, flexibility or a particular feature. We’ll explain anything else needed for your chosen service.

Are quotes and business health checks free?

Our business health check is free. Any charges for a product, service or specialist application will be explained before you proceed, alongside the relevant provider’s pricing and terms.

Payments

Are there hidden fees or setup costs?

We’ll explain the proposed transaction rates, monthly charges, hardware costs and any other fees before you commit. Costs depend on the provider and package; ask us to compare them with your current statement.

Do I need a long-term payments contract?

Contract lengths and cancellation terms vary by provider. Flexible options may be available. We’ll explain the term, notice period and any exit costs for the package you choose.

How quickly can I get a card machine?

Timing depends on your application checks, the selected provider and equipment availability. We’ll confirm the expected delivery and activation process when you apply.

What cards and digital wallets can I accept?

Acceptance depends on your provider and terminal. Tell us if you need particular cards, contactless payments or wallets such as Apple Pay and Google Pay so we can check the right option.

When do I receive my payments?

Instant, same-day or next-day settlement may be available, depending on the provider, package and eligibility. We’ll confirm the settlement schedule and any related charges for your account.

Can I take payments online or connect my POS software?

We can explore payment links, online payment options and integrated POS systems. Share your website platform or software name so we can check compatibility with the selected provider.

What if my card machine stops working?

Contact us or your provider’s support team. Troubleshooting, replacement arrangements and support hours depend on your hardware and provider agreement.

Can you help new businesses or businesses with several locations?

Yes — tell us about your business, your locations and how you want to take payments. Provider approval and the available package will depend on your circumstances.

Energy, water & waste

Can you review my gas and electricity together?

Yes. Share your recent business gas and electricity bills, usage information and contract dates. We can review both or focus on the supply you want to change.

Can I switch before my current contract ends?

This depends on your existing agreement and the proposed service. Share your contract or renewal details so we can check the timing and any potential exit charges before you decide.

What water and waste services can you help with?

We can review business water costs and explore waste collection options through relevant providers. Tell us your premises address and, for waste, the type of waste and collection frequency you need.

Telecoms

Do you offer broadband, business mobile and VoIP?

We can help you explore all three. Tell us your address, how many people need the service and what you currently use. Availability depends on coverage and the provider.

Can I keep my existing business phone number?

Number transfers may be possible, depending on your current service and the new provider. Let us know you want to keep your number so we can check before you place an order.

Insurance & finance

How do insurance enquiries work?

Tell us what your business does and the cover you want to explore. We can connect you with a specialist insurance partner to discuss suitable options, pricing and policy terms.

Can you help me explore business funding?

We can connect you with finance partners to explore available options. Products, eligibility, costs and approval depend on the lender and your business circumstances. An enquiry does not guarantee funding.

Business essentials

What supplies can I order through TMP?

Ask us about till rolls, business cards and hospitality restock. We’ll confirm current availability, specifications, pricing and delivery options before you order.

How do I know which till rolls fit my machine?

Send us your terminal or till model, or the size of the rolls you currently use. We’ll help check the specification before you order.

Still have questions?

Tell us what your business needs.

Contact us